Emergency & Medical Disclaimer
Last updated: 20 October 2026
HappenCare is not an emergency service
If you are thinking about ending your life, harming yourself, or harming someone else, or if you or someone near you is in immediate danger, please don't wait for a scheduled session. Get help now.
- Contact your local emergency services right away, wherever you are.
- Or go to the nearest hospital emergency department.
- If you can, reach out to someone you trust and let them know you need support.
Why we say this
- Sessions on HappenCare are booked in advance. Therapists are not on call and may not see messages outside session times.
- HappenCare does not monitor sessions or messages in real time.
- Online counselling is not a substitute for emergency, hospital, or psychiatric care.
- Your Therapist is in India. If you are elsewhere — including in the Gulf — they cannot call emergency services on your behalf. Help has to come from services where you are.
If something happens during a session
Your Therapist is trained for this and follows an agreed safety procedure. If they believe you are at serious and imminent risk, they will:
- stay with you on the call for as long as it is safe and possible;
- help you reach emergency services or a crisis service where you are;
- contact your emergency contact, or emergency services directly, if that is necessary to keep you safe;
- report the incident to HappenCare afterwards, sharing only the minimum information needed.
This is why your Therapist asks for your current location and an emergency contact at the start of your first session, and why it matters that you tell them if you are somewhere unfamiliar. Please see our Teletherapy Informed Consent for the full explanation.
Medical disclaimer
- Therapists on HappenCare provide counselling and talk-based therapy. HappenCare does not currently facilitate diagnosis by a doctor or prescriptions for medicine.
- Information on our website, blog, newsletter, social media, and podcast is for general awareness only. It is not medical or psychological advice for your situation.
- Don't stop, start, or change any medication based on content from HappenCare. Always speak to your doctor or psychiatrist first.
- If your Therapist believes you need a higher level of care, they may recommend a psychiatrist, doctor, or in-person service.
If you're worried about someone else
If someone you know is at immediate risk, stay with them if it is safe to do so, remove anything they could use to harm themselves, and call emergency services.
You can also book a session for yourself to talk through supporting someone else. You cannot book on another adult's behalf — they need to book for themselves — but their wellbeing affects yours, and that is a legitimate reason to seek support.
If you're not in immediate danger but are struggling, you don't have to wait until things get worse. Find a therapist and book a session when you're ready.